Shipments and returns

 

Standard Free Delivery

Most of us find it very annoying when we are asked to pay an extra for shipping. This is why we include 1st class recorded delivery postage in the price. If you order before 1pm, we will dispatch your pashmina the same day. 94.4% are delivered on the next working day in the UK. (source Royalmail). Please bear in mind that this is not a guaranteed service, and if it doesn't arrive as expected, we have to allow 15 days before we can refund or resend.

Express Next Day Delivery

For a 100% guaranteed next working day (before midday) delivery, you can choose the Royalmail Special Delivery option. The charge will be added to the total billl. See delivery options for details on pricing. You must still order before 1p.m.

APC Overnight

For just small charge (see delivery options at checkout) courier is an a option for UK customers as an alternate to Royalmail. This service delivers on the next working day (cut-off time is 1:30pm) - It is also properly trackable unlike the Royalmail service.

Channel Islands

Shipping Costs are fixed. Choose appropriate option at checkout.

International

For international orders, we use Royalmail International Signed For or Royalmail Airsure - both are postal services - where the final delivery is from the postal service in your country. It usually takes 3-4 days in Europe and 5-6 days elsewhere. You can also choose to pay extra for by courier by calling us - this will be a door delivery and require a signature.